Support

Email support@oneseed.games. Include the game name, your device and what happened; a screenshot helps. We answer within a few days.

Common questions

I watched an ad and did not get the reward.

Rewards are granted when the ad network confirms the view. If the ad closed early or failed to load, nothing is granted. If it completed and you still got nothing, email us with the time and the game; we can see the offer in our logs.

Why did my streak break?

A daily counts for your streak when you finish your first attempt of the day on that day (your local date). One streak freeze a week covers a missed day. Practice attempts do not count.

How do I remove ads?

The remove-ads purchase removes banners and interstitials. Rewarded ads stay available because they are optional and you choose when to watch one.

Delete my data.

The games do not ask for an account. Uninstalling removes local data. For data held by our servers (anonymous scores) email us the install id shown in Settings and we will delete it. See the privacy policy.